Service Delivery Coordinator - Tasmania

Job description

Summary: Total Support Services is a fast-growing company and due to the high demand for services we are increasing our Service Delivery Team. As a highly organized and detail-oriented Service Delivery Coordinator you will be responsible for ensuring the timely and efficient delivery of services to our clients. Your Purpose: - Oversee rosters to ensure all shifts are covered and clients are supported. - Work over a seven-day roster ensuring after hours is attended to - Ensure rosters meet the needs of clients. - Maintain records of roster requests and permanent changes. - Maintain regular communication with clients and support workers. - Ensure all client documentation is completed and reviewed. Key Responsibilities: Rostering: - Work over a seven-day roster, ensuring the after-hours telephone is answered and issues are addressed. Referring emergency situations to the Management team - Cover all vacant shifts to ensure client’s needs are being met - Ensure rosters are set, published, and distributed in line with client’s choices and requests. - Approve timesheets and read shift notes daily. - In conjunction with the Service Delivery Manager /or delegate, assist with work force plan...