Customer Service Representative

Job description

Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities: - Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. - Maintain customer records and update account information. - Maintain financial accounts by processing customer adjustments. - Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. - Perform other duties as assigned. Required Education and Experience: Our Organization is an equal opportunity employer. DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. - High School Diploma or Equivalent - 0-12 months of system, data entry or...