IT Technician

Job description

Description Acts as the primary point of contact for end-user support, hardware provisioning, and device lifecycle management. The ideal candidate will possess strong troubleshooting skills, hands-on experience managing mobile device fleets, and the technical aptitude to assist with broader infrastructure and deployment projects. Job Responsibilities/Key Accountabilities: - Helpdesk Support: Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, and connectivity issues. Log, track, and resolve issues efficiently via the ticketing system. - Mobile Device Management (MDM): Provision, deploy, and manage corporate iPads, cell phones, and other mobile devices using enterprise MDM solutions. - Endpoint Deployment: Configure and deploy Windows workstations, laptops, and peripherals for new hires, ensuring all hardware meets corporate security and software standards. - Conference Room & AV Support: Maintain and troubleshoot audio/visual equipment and collaboration software in conference rooms to ensure seamless meetings. - Access Management: Assist with user account provisioning, password resets, and role-based access control within Active Directory and Microsoft...