Manager on Duty

Job description

JOB SUMMARY: At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Duty Manager because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Position Summary: - Manage day-to-day operations and ensure the quality and standards of the hotel are met - Assist guests arriving and departing the hotel through the check in and departure process - Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements - Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties - Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail - Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations - Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential - Plan an...