CRM Support (INTERN)

Job description

Position Summary The successful intern will be supporting the CRM team managing owned channels campaigns: email, push notification, Whatsapp and in app news, content & engagement activities. Tasks may include, sided by Tutor with increasing autonomy, relating with all the internal stakeholders, supporting briefing, monitoring and assessing campaigns performance through appropriate KPIs, ensuring the respect of deadlines and objectives. Role and Responsibilities: 1. Audience Segmentation Support Assist in analyzing customer data to identify key segments. Support the creation of customer profiles based on segmentation rules. 2. Loyalty Program Support Support in creating content and engagement activities in Samsung Members app and Community & for Rewards loyalty program. 3. Campaign Governance Help in planning and executing CRM campaigns, coordinating agencies by producing brief, checking assets and interfacing with product division, e-store and Legal Team. Also Monitor campaign performances and provide feedback to spread best practices. 4. Team Collaboration Work closely with the CRM team to support ongoing projects. Participate in team meetings and contribute ideas for improving CR...