Customer Service Representative (Weekends)

Job description

About Champion & Nash HVAC Champion & Nash HVAC is an established company with over four decades of experience providing top tier residential and light commercial service to the Houston community and surrounding areas. About the Role: We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence. The shift for this position is Thursday - Sunday from 8 am - 6 pm. Requirements: - Answer and book incoming calls promptly using established scripts - Collect accurate customer information and schedule the correct job type - Overcome objections and resolve customer concerns empathetically - Maintain KPIs, including booking rate, call time, memberships, and call volume goals - Confirm and follow up on appointments, including outbound scheduling as needed - Promote current memberships, promotions, and add-on services - 2+ years of customer service, call center, or dispatch experience (home services experience preferred) - Strong communication skills with a professional, customer-first appr...