Front Office Manager - Full time - Cashel Palace Hotel

Job description

Company Description Job Description: Role Purpose: We are seeking an experienced Front Office Manager to take the lead on delivering a best-in-class guest experience within a high-quality hotel environment. This is a key senior operational role answering to the Director of Rooms and an excellent step-up opportunity for an ambitious Front Office professional looking to progress within a leading 5-star property. Key Responsibilities: - Lead and develop the Front Office team including reception, concierge, night team and porters - Deliver a consistently high standard of guest experience across all stages of the guest journey - Act as a key driver of service excellence and guest satisfaction within the hotel - Ensure smooth daily operations including arrivals, departures, room allocations and billing accuracy - Work closely with the Accommodation team to ensure seamless coordination and room readiness - Handle guest feedback and service recovery with professionalism and confidence - Monitor and actively improve guest satisfaction scores and online reputation - Support revenue opportunities including upselling and room optimisation - Manage staffing levels, rotas and day-to-day performa...