Client Experience Coordinator

Job description

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here . Interested in working in the healthcare industry? Would you like to make a difference in the lives of patients and their families? Do you enjoy a new challenge every day? Connect with us today! Our team of Client Experience Coordinators (CEC) make a positive impact every day by: Handling incoming phone calls for the servicing of complex medical equipment and life-saving Imaging medical devices Partnering with clinical professionals on the telephone to input data for the servicing of medical equipment Securing critical information through thoughtful and positive interactions The Client Experience Coordinator delivers exceptional service by coordinating repairs between healthcare professionals and TRIMEDX technicians. They are responsible for documenting equipment issues, determining severity and then dispatching the service request to the responsible techn...