Reverse Logistics Manager

Job description

About the role: This role is responsible for the end-to-end management of non-sellable and refurbished inventory across EMEA. This includes returned, damaged, obsolete, end-of-life, and refurbished products (Inventory 2). Operating within Dyson’s fully outsourced logistics model, the role ensures timely, compliant, and cost-effective recovery, refurbishment, and disposition of inventory, maximising value recovery, minimising write-offs, and maintaining strong quality and governance standards. Physical execution is performed by external partners; this role owns the recovery and refurbishment framework, decision logic, and outcomes. This is a full on-site (5 days per week) role in our Amsterdam office. Operating Context - Outsourced Logistics Model Dyson operates a fully outsourced logistics model where warehousing, transportation, refurbishment, and disposal activities are executed by external partners. Within this model, the Reverse Logistics Manager owns recovery and refurbishment policies and outcomes, coordinates execution through partners, and supports Logistics & Fulfilment Leads without replacing market-level service ownership or escalation. - Own end-to-end recovery processe...