Account Coordinator
ODW Logistics · US
ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions.
Job description
ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions. Position Summary: The Account Coordinator is responsible for handling the day-to-day data entry roles within the Account Management department. Reporting directly to the Team Lead, this role will support administrative functions, facilitate communication between teams and external partners, and contribute to report preparation. This role will identify opportunities for process improvement, resolve inquiries, and uphold exceptional customer service standards. Essential Responsibilities: · Customer Service/Problem Resolution with Clients · Order Entry / Management /Load Maintenance · Mode / Service selection based on order profiles · KPI / Financial monitoring and assistance in compiling · Appointment Management · Internally working with Operational Support groups on load execution · Facilitating distributi...