Customer Care Agent Mon-Fri 8am-4:30pm
VRC Companies · Baltimore, Maryland, US
Description Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide info...
Job description
Description Title: Customer Care Agent: Reports To: Customer Care Manager: Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: - Train, explain tasks, and assist in the solution of customer problems. - Answer incoming phone calls, faxes, emails and respond to customer requests. - Identify and assess customer’s needs to achieve satisfaction. - Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. - Go the extra mile to engage customers. - Key in new box information for all accounts. - Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. - Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder. - At the end of each month, responsible for storing the previous month’s files in VRC boxes. - Work on special projects as required by the Customer Service Manager or Director of - Operations or as needs arise. Competencies: W...