Customer Service Coordinator

Job description

Customer Service Coordinator (Order Processing, Project Management, Administration & Logistics) A role combining operational coordination and project support. The Customer Service Coordinator, working directly with the Manager of Operations , ensures customer satisfaction while coordinating activities that drive the performance of a structured team of 12 people. Primary Mission: On the one hand, ensure the smooth, efficient, and reliable management of the customer order processing workflow, from receipt through delivery and invoicing, while maintaining a high level of customer satisfaction and operational excellence. On the other hand, manage the administration of Turnkey Business and Project Business initiatives. Key Responsibilities: 1. Order-to-Cash (O2C) Process Management 2. Cross-Functional Coordination 3. Team management coordination and support 4. Continuous improvement 5. Quality and Compliance - Oversee the entire customer order lifecycle - Ensure order compliance (pricing, terms, deadlines) - Optimize processing workflows and reduce lead times - Collaborate closely with the Sales and Finance teams - Ensure clear communication of priorities and constraints - Manage escala...