IT Analyst

Job description

Location: Tulsa, OK (On-Site) Department: IT Service Operations: Status: Full-Time: Position Summary: This role provides hands-on hardware and software support for the Tulsa manufacturing site while serving as a remote Service Desk resource for company-wide operations within the Central Time Zone. Responsibilities include maintaining the local desktop environment, resolving technical incidents, and installing hardware solutions to ensure production and corporate goals are met. Essential Duties and Tasks: Service Desk: Act as a primary point of contact for company-wide users on issues related to hardware, software, and telecommunications. Answer and triage incoming calls, providing first-call resolution or escalating to specialized functional areas. On-Site Hardware Support: Troubleshoot, repair, and deploy desktops, laptops, printers, and peripheral equipment specifically for the Tulsa facility. Incident Tracking: Document and monitor the progress of all incidents within the ticketing system. Identify technical trends and report issues requiring problem or change management intervention. System Maintenance: Install and configure software and hardware solutions to maintain a standar...