Sales Process Analyst

Job description

Process-focused expert who enables Sales and Support teams operate efficiently and effectively. This role documents, enhances, and standardizes processes while continuously identifying opportunities to improve how work gets done. The ideal candidate thrives on curiosity, works independently, and uses excellent communication and influencing skills to turn complex workflows into clear, actionable processes that drive measurable business results. The Sales Process Analyst will work Hybrid out of either our Burnaby BC or Westchester IL office. - Collaborate with subject matter experts (SMEs) to document current state processes, identify pain points, and propose efficiencies. - Design and document final processes (new and existing) into clear, actionable Standard Operating Procedures (SOPs) for stakeholder teams. - Maintain an organized, up-to-date, and engaging “Process Library” that is easily accessible to users. - Draft efficient and energizing communications to introduce new or enhanced processes, highlighting benefits and driving adoption. - Work independently to analyze processes, identify gaps, and recommend solutions that improve efficiency and effectiveness. - Influence and per...