Associate Staff Engineer - Operations Manager

Job description

Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (17000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description: Role - Operations Manager: Location - Remote USA: Employment type - Full-time: Job Overview: What you will do Manage the end-to-end content production workflow — from clinical editorial review, QA, and release deployment Build and maintain the operational cadence across product, clinical content, and engineering, content release calendars, cross-functional stand-ups Define, instrument, and report on product operations. KPIs: - Content freshness rates, release velocity, defect escape rates, SLA compliance by content type Utilize Jira and Confluence to ensure process documentation is accurate and adopted. - Act as the primary point of escalation for content quality issues and production blockers; facilitate root cause analy...