Technology Support Specialist

Job description

Position Title: Technology Support Specialist Position Type: Regular Hiring Range: $41.06- $47.63 per hour. Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay Frequency: Hourly A. POSITION PURPOSE: The Technology Support Specialist is responsible for providing campus wide technical support to faculty, staff, students for the use of university technology resources, assisting them with hardware, software, phone, network access, WiFi, password assistance, printing, mobile devices and peripherals. They have a competent level of expertise of these University supported resources in order to assist the university community. The Technology Support Specialist provisions new Windows and existing computers using our Windows MDM solution Microsoft Intune and provisions new Mac and existing computers utilizing our macOS MDM solution Jamf. They regularly asset tag, inventory and deliver and set up new computers and assist with the data transfer of university business data and initial login for the customer. In this critical role, the Technology Support Specialist directly responds to computer and technology support requests from faculty, st...