Customer Service Representative - Dental (Temp)

Job description

Position Purpose: Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect. MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS: - Temp 4-month assignment - Welcomes patients and other clinic visitors with a smile. - Addresses all patients and visitors promptly and courteously. - Demonstrates dignity with kindness and compassion to all patients, visitors and staff. - Provides exceptional customer service on a continual basis to enhance the patient/staff experience. - Ensure a smooth patient flow by promptly checking in patients and communicating next steps with the patient and monitors dental patient flow. - Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications. - Confirms and updates patient demographic information, insurance information and any additional required information in East Valley’s electronic management system. - Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department....