ITSM Atlassian Consultant

Job description

G'day! We are ServiceRocket 🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' and your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty-plus years and counting, we’ve got your back. Why is ServiceRocket the place for you 🧡 Visit our website to learn more and become a part of our Rocketeer Nation. As part of our Crew Member ITSM Atlassian Consultant program, you bring specialized knowledge and hands-on expertise to ensure the technical success of platform administration and operations, incident management, governance and continuous improvement, and reliability. Beyond implementation, the ITSM Atlassian Consultant acts as a Subject Matter Expert, offering guidance on specific technologies, products, or platforms like Jira, Confluence or Jira Service Management. They are key in Solution Design, collaborating with stakeholders to develop solutions that align with both business needs and technical requirements. This role also involves proactive troubleshooting and problem-solving for any technica...