Customer Service - Customer Service Representative

Job description

Customer Services Representative Location: Treforest Industrial Estate - MCC Cardiff Hours: Full time, 37.5 hours per week, site based Reports to: Customer Service Manager No sponsorship available – applicants must have the right to work in the UK Are you an organised, customer-focused professional who thrives in a fast-paced environment? We’re looking for a Customer Services Representative to join our team at MCC Cardiff. In this role, you’ll be the main point of contact for our customers, ensuring a smooth and professional experience across orders, deliveries, and day-to-day queries. You’ll work closely with internal teams including Sales and Customer Service colleagues, playing a key role in delivering outstanding service. What you’ll be doing: - Managing customer communications including orders, enquiries, and deliveries - Monitoring orders through the system to ensure timely dispatch - Keeping customers informed with accurate delivery updates - Handling customer reports, complaints, and queries professionally - Supporting new product development (NPD) and internal projects - Maintaining stock levels and managing aged stock - Collaborating closely with Sales Account Managers -...