Help Desk Specialist

Job description

Job Type Full-time Description: If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Help Desk Specialist. Clearance: Active Public Trust or higher Work Schedule: Full Time, Onsite, Monday - Friday Role Overview: The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic technical or administrative issues. The role focuses on the rapid resolution of access issues and initial troubleshooting of the eLearning Ecosystem. General Skillset: - Experience with Microsoft Office - Verbal and written communication skills - Ability to work both collaboratively and individually - Critical Thinking Skills - Ability to give presentations and briefings as needed Specific Skillset: Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for distance learning coursework. Responsibilities include: - Utilizing ticketing software to submit, track, work on, and resolve user-reported system issues or escalating them to higher t...