Customer Service Representatives

Job description

Location: Remote  ( Available to USA residents Only) New England Design & Construction, is looking to hire a Customer Service Representative who is authorized to work in the United States. As: a Remote Inbound Customer Service Representative, you'll answer incoming inquiries and provide support to customers via phone, email, or chat, while working from home to ensure customer satisfaction and resolve issues efficiently. Responsibilities: as the first point of contact for customers, responding to inquiries about products, services, orders, and other customer-related issues and efficiently address customer issues, providing solutions and escalating complex problems to appropriate teams when necessary. - Customer Interaction: Act - Problem Resolution: Accurately - Record Keeping: Maintain accurate records of customer interactions, notes, and resolutions in the company's CRM system. - Communication: Communicate clearly and professionally with customers, building rapport and ensuring a positive customer experience. Process Orders/Transactions: Process orders, payments, and other relevant transactions accurately and efficiently - Gather Feedback: Collect customer feedback and provide i...