Customer Support Representative with German: Digital Channels

Job description

Required Language German, English Employment Type: Full time Contract Type: Permanent Description: We are looking for German-speaking Customer Support Representatives to join our growing team. In this role, you will be the first point of contact for customers, providing high-quality support across digital channels while ensuring a positive and professional customer experience.???????????????????????????????????? What are we looking for: - Fluent in German and English (spoken and written) – B2 level or higher; - Strong communication and problem-solving skills; - Customer-oriented mindset with attention to detail; - Ability to work independently and manage multiple tasks; - Basic computer skills and familiarity with digital tools; - Previous experience in customer support or a contact center is an advantage, but not mandatory. Nice to have: - Experience with live chat, email support, or social media channels; - Knowledge of CRM systems (e.g., Salesforce, Zendesk, Freshdesk); - Experience in e-commerce or technical support environments. Your responsibilities: - Handle customer inquiries via email, chat, and other digital channels; - Provide accurate information regarding products, ser...