Training & Enablement Lead

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We’re seeking a Training and Enablement Lead to support the transformation and ongoing development of the Client Relations organization. This position serves as a key enablement partner across a department of 100+ associates and is responsible for designing, developing, coordinating, and delivering impactful training programs that drive operational excellence, system adoption, and service consistency. You will work closely with functional leaders, technical writers, subject matter experts, and department directors. You will build scalable learning solutions that promote accountability, standardization, and performance improvement. The training initiatives will support ServiceNow (including CSM, Administration, Configuration, and AI capabilities), departmental processes and procedures, and core internal systems such as InFact, IPW, MSR, Customer Center, and related tools. The ideal candidate is collaborative, technically savvy, organized, and com...