General Manager (Black Bear Diner)

Job description

Key Responsibilities: 1. Staff Management: - Hire, train, and develop staff members, including servers, kitchen staff, and management. - Provide ongoing training and mentorship to ensure all employees meet performance expectations. - Manage staff scheduling and ensure adequate coverage for all shifts. - Lead by example to create a positive, productive, and guest-focused work environment. - Conduct performance evaluations and provide constructive feedback to staff. 2. Customer Service: - Ensure guests receive exceptional service by maintaining high standards of customer interaction. - Handle guest complaints and resolve issues in a professional and timely manner. - Ensure that the restaurant atmosphere is welcoming and reflects the brand’s values. - Monitor dining area to ensure cleanliness and proper set-up. 3. Operational Management: - Oversee daily operations of the diner, ensuring that food quality, presentation, and timing meet Black Bear Diner standards. - Ensure adherence to health, safety, and sanitation regulations. - Manage inventory levels, order supplies, and control costs to ensure profitability. - Ensure proper opening and closing procedures are followed. 4. Financial...