Territory Manager

Job description

Position Summary The Territory Manager oversees up to ~15 service center locations, leading through Store Managers to drive both people and performance. This is a hands-on, high-touch leadership role requiring frequent store visits, decisive problem solving, and a relentless focus on operational and financial results. The Territory Manager is accountable for delivering profitable sales growth and managing EBITDA performance across the territory, ensuring stores run effectively, teams are supported, and company standards are consistently met. A critical focus of this role is creating an outstanding customer experience by coaching Store Managers and teams, providing feedback, and ensuring service and financial expectations are consistently achieved. Duties & Responsibilities: - Lead and support Store Managers, serving as their primary partner for operations, staffing, customer service, and performance outcomes. - Drive sales growth and profitability, monitoring P&L performance, labor and payroll costs, and store-level EBITDA; take proactive corrective action to achieve financial goals. - Visit stores regularly (weekly to bi-weekly based on size and geography of territory) to assess p...