Senior Manager, Disputes Operations

Job description

Senior Manager, Disputes Operations Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes. ABOUT THE ROLE: We’re looking for a Senior Manager, Disputes Operations to join our growing Risk Operations team in New York. In this role, you’ll own the end-to-end disputes function, overseeing day-to-day dispute operations while driving strategy, process improvements, and risk mitigation efforts. You’ll partner closely with Fraud Operations, Compliance, Member Experience, Product, and external partners to ensure disputes are handled accurately, efficiently, and in compliance with Federal Regulations and card network rules. You’ll be responsible for managing the full dispute lifecycle from intake and investigation through resolution, recovery, and report...