Help Desk Software Management Team Lead

Job description

Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Help Desk Software Management Team Lead. Clearance: Active Secret: Work Schedule: Full Time, Onsite, Monday - Friday Role Overview: The Help Desk Software Management Team Lead provides technical management of the trouble ticketing infrastructure while overseeing the Unit Diary/Help Desk section. The manager is responsible for configuring JIRA workflows, managing hardware assets, and ensuring staff compliance with annual training requirements. General Skillset: - Experience with Microsoft Office - Verbal and written communication skills - Ability to work both collaboratively and individually - Critical Thinking Skills - Ability to give presentations and briefings as needed Specific Skillset: Acts as the team lead overseeing daily help desk operations. The role demands extensive administration and tier I/II troubleshooting for the trouble-ticketing management software (e.g., JIRA). Technical configuration duties include: - creating problem i...