Duty Manager - Lakeside Shopping Centre

Job description

Purpose of the Role The Duty Manager plays a key operational leadership role in the day-to-day running of a busy shopping centre, ensuring a safe, secure, well-presented and welcoming environment for all visitors, retailers and colleagues. Acting as the senior on-site representative during shifts, the Duty Manager provides hands-on operational oversight, coordinates service partners, responds to incidents and customer issues, and upholds high standards of customer service, safety and compliance across the centre. This is a highly visible, “on-the-floor” role requiring confident decision-making, strong communication skills and the ability to lead through influence rather than direct line management. Key Responsibilities: Operational Management: · Take responsibility for the smooth day-to-day operation of the shopping centre during Duty Management shifts · Act as the primary point of contact for operational issues, incidents and escalations involving retailers, customers and service partners · Ensure centre presentation, cleanliness, security and operational standards are consistently maintained · Monitor trading activity, footfall and centre conditions, responding proactively to iss...