Service Desk Technician

Job description

Overview Nakupuna Solutions is looking for a Service Desk Technician. Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Specific duties include: - Effectively and politely communicate with customers and understand their issues - Provide first line support for any technical issues and problems in person, via phone, and electronically - Triage, understand, and route issues to the correct resources, track requests and document resolutions - Walk customers through troubleshooting procedures as well as train computer users - Install, modify, and repair computer hardware, software, and peripherals - Run diagnostic applications to resolve problems - Follow up with customers to ensure issues have been resolved - Install and test computers, printers, and other peripherals; configure operating system and application software programs using NMCI Network services and tools - Web Application Support: Provide technical customer support for the daily operations...