Technical Analyst
SBH Health System · US
End-User Support: Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues. Onboarding/Offboarding: P...
Job description
End-User Support: Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues. Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD maintenance. Documentation: Create and maintain "How-To" guides for employees to encourage self-service resolution. Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear, etc. Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless access points Security & Compliance: Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards. Project Support: Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes. Qualifications: - Education: Degree in IT, Computer Science, or equivalent - Experience: 2 or more years of experience in a similar role - OS: Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more - Certifications : CompTIA A+, Network+, MS are a plus - Cloud Suites: Experience administering Microsoft 365 (Azure AD/Entra ID) - Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VLANs. -...