Quality Evaluator with German

Job description

Job Title: Quality Evaluator with German Job Description: The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. 🛠️ Key responsibilities 👤 What we’re looking for ✅ What we offer Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 - Monitor and evaluate customer interactions : Review calls, emails, and chats for quality, accuracy, and compliance - Share feedback and insights: Report evaluation results and identify improvement opportunities - Support scoring consistency : Take part in calibration sessions with Quality, Operations, and clients - Maintain program knowledge : Stay up to date with processes, products, and quality guidelines - Drive continuous improvement : Support quality initiatives, operational improvements, and training needs - Experience : + 1 year in a similar role, ideally in BPO or call center environment - Languages: Fluent in German and...