CAM Outreach Manager

Job description

Overview: Responsible for directing the day-to-day activities for a unit. Manages approximately 10 FTEs (or with fewer employees but covering diverse disciplines and/or complex functions). Primary Responsibilities: - Oversee the daily activities of a unit of employees to meet the objectives of the assigned department. - Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable. - Resolve disputed transactions in a timely and cost-effective manner. Negotiate effectively on customer calls. - Compile month-end data for distribution to and decision-making by management. - Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans. - Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed. - Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. - Promote an environment that supports belongin...