Executive Director, Business Data and Analytics - Member Value

Job description

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity: The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs...