Vacation Consultant

Job description

Purpose: Reporting to the Team Lead, Sales, this role sells Rocky Mountaineer experiences to travel trade partners and guests, creating life-changing moments through every interaction. The Vacation Consultant manages inbound and outbound sales opportunities, guiding guests through the sales cycle, maximizing revenue, and delivering a high standard of service. Each interaction is treated as both a sales opportunity and a meaningful guest experience. Key Responsibilities: Sales Process Execution - Promote and sell Rocky Mountaineer vacation experiences, exceeding guest and partner expectations while optimizing revenue - Handle incoming and outbound calls with professionalism, tailoring recommendations to guest needs - Apply the defined sales process to drive conversion and upsell opportunities - Continuously improve personal sales performance, demonstrating initiative, resilience, and accountability for results Relationship Management: - Build and maintain strong relationships with travel partners and guests, creating positive and lasting impressions - Collaborate with Business Development and internal teams to support shared sales goals - Communicate clearly and adapt approach to su...