Head of Retail Operations

Job description

We are seeking a Head of Retail Operations to lead Meta Lab first-party retail operations, establish standardized processes, and empower teams to manage both existing and new store locations. This leader will be responsible for building a scalable retail infrastructure that balances driving sales, delivering exceptional customer experiences, and maintaining financial efficiency. Additionally, this leader will champion a spirit of testing and learning within our retail locations. By encouraging experimentation and innovation, the Head of Retail Operations will ensure that valuable insights and best practices are captured and shared broadly with our partners and across the larger Meta business. This approach will help drive continuous improvement and position Meta Lab as a leader in premium retail. Responsibilities: Balance Sales, Service, and Financial Efficiency: Set and deploy clear expectations for sales growth, premium customer service, and financial efficiency across all Meta Lab stores - Standardize Operations: Develop and implement operational playbooks and guidelines to ensure consistency and efficiency in every location - Team Leadership: Recruit, train, and manage store te...