Fleet Supervisor

Job description

AAA is seeking an ambitious individual to join our Roadside Assistance Team as a Fleet Supervisor in Akron, OH on 1st Shift. They will be responsible for managing day-to-day operations at our Akron Fleet Office and working directly with drivers and other supervisors to make sure we've got our members covered. We're looking for someone team-oriented with strong customer service and coaching experience. Fleet Address: 100 Rosa Parks Drive, Akron OH 44311 The primary duties of the Roadside Assistance Club Fleet Supervisor are: Assist Roadside Assistance (RA) Club Fleet Management with the effective operation of AAA Club Alliance location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels, performance and sales goals are met or exceeded. Achieve and maintain consistent high-quality performance in the investigation and resolution of member/Roadside Assistance Programs (RAP) customer concerns, and to meet/exceed AAA Quality Standards and AAA Club Alliance standards. Deliver extraordinary customer service to AAA members, RAP customers, and other AAA customers. Utilize the RA Call Receiving and Dispatching system, monitor facili...