Senior Systems Engineer

Job description

About the Team The Technical Infrastructure team designs, builds, and operates the foundational platforms that power Williams-Sonoma, Inc. across corporate offices, retail locations, fulfillment operations, and customer-facing digital experiences. This includes compute, storage, networking, security, observability, cloud, and core infrastructure services. Within this organization, the Voice and Telecom Engineering function is responsible for delivering secure, resilient, and modern voice, calling, contact center, and carrier services at enterprise scale. The team partners closely with infrastructure, network, security, cloud, workplace technology, contact center, and business teams to provide reliable communication platforms and a strong end-user experience across the enterprise. About the Role: As Senior Voice Engineer, you will be responsible for the engineering, support, modernization, and lifecycle management of Williams-Sonoma’s global voice and telecom environment. You will help improve platform reliability, interoperability, security, scalability, and operational efficiency across Avaya, Microsoft Teams Phone, Cisco Webex Calling, session border controllers, carrier services...