User Support Specialist

Job description

Company Description Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development. Arηs Group was acquired by Accenture in July 2024. Job Description: - Providing high quality technical assistance and support services for both internal and external users - Processing simple and complex service requests and incidents reported via self-service portal, phone, e-mail or in person - Proposing workarounds, troubleshooting and analysing reported incidents - Escalating reported issues to domain specific support lines if necessary - Providing user guidance and advice - Contributing to knowledge base development - Contributing to support service improvement - Creating a positive customer experience - Preparing digital workplace: configuring, installing, replacing and distributing end user equipment (laptops, screens...