Staff Software Engineer - AI Copilot

Job description

Job Description Job Summary: At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture. We are looking for a Staff Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will be a technical leader driving the architecture and delivery of our conversational AI backend — the system that enables admins to configure and optimize Zendesk through natural language. We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback. What you'll be doing: Drive the technical vision and architecture for the Admin Copilot Conversational backend — LLM orchestration, intent detection, context retrieval, and tool execution. Own end-to-end delivery of complex, cross-cutting features — from technical design through implementation, release, and production operation. Be a hands-on technical leader: set engineering standards, make key architec...