Customer Service Rep (PGW)

Job description

Summary Our Customer Service Representatives are responsible for effectively negotiating the resolution of early stage past due accounts and/or customer inquiries on behalf of our clients while maintaining a high level of customer satisfaction, by providing a professional, positive, and empathetic experience to each customer. Engagement, as well as adhering to all applicable company, client, and regulatory requirements are our top priority. Full-Time Essential Functions: o Efficiently handle and maintain customers’ accounts o Accurately and thoroughly update and document account notes while on the phone with customers o Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards o Negotiate for payment arrangements on delinquent accounts o Quickly make knowledge-based decisions to resolve the related issues - Meet or exceed productivity goals established by the Client and Company - Efficiently manage customer accounts and file records according to Company and Client work standards: - Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure update...