Remote Support Specialist 3 – Magnetic Resonance

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Specialist 3 – MR, you will be responsible for : This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers - Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment. - Dispatch notifications to CSE's and provide quality action plans - Use remote diagnostics to troubleshoot and resolve technical issues - Follow escalation process and communicate with HSC/QIB to drive solutions. - Travel to assist with on-site repair of customer equipment as required. (internationally at times - anada and Latin America) - Provide feedback to the factory regarding system performance - Be wil...