Customer Service Assistant

Job description

About the team The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. What you will be doing?: As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Canterbury Branch . Your responsibilities will include: The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked. The role involves interacting and supporting a varied cohort of customers and problem solving. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you! - Building rapport face to face with our customers in a busy branch environment - Accurately processing transactions and amendments on various types of savings accounts, such as: - Deposits and withdrawals - Faster payments/CHAPS - Amending account/customer details - Registering bereavements/Power of attorn...