Help Desk Technician

Job description

Description abra Professional Services is seeking a Help Desk Technician! What will you do?:  - Provide high-quality support to employees (on-site and remote) covering hardware, software, OS, and network infrastructure. - Troubleshoot and repair laptops/desktops, set up workstations, and manage peripheral equipment (monitors, docking stations, IP phones). - Manage user accounts and permissions in Active Directory, Office 365, and Google Workspace . - Track IT inventory and manage the full IT onboarding/offboarding process for employees. - Diagnose basic connectivity issues, WiFi configurations, and printer/file-sharing setups.  Requirements: What are we looking for?: - 1-2 years of experience in a Help Desk / Technical Support role – Must . - Deep knowledge of Windows OS and experience with Microsoft 365 environments. - Hands-on experience in PC/Laptop hardware repair and diagnostics – Must . - Familiarity with basic networking concepts (IP, DNS, DHCP). - Excellent service orientation and the ability to work under pressure. - Good technical English (reading/writing). - Flexibility for paid on-call/remote support outside of regular hours.