Repair & Service Operations Manager

Job description

Role Summary: The Repair & Service Operations Manager is directly responsible for site leadership and management of all operational aspects of the Quick Response Center (QRC). The primary objectives of the Repair & Service Operations Manager are to drive market-leading response and customer service with a focus on operational execution. This position is responsible for QRC operational planning, driving the customer experience, repair scope creation, and manufacturing at the site. The Repair & Service Operations Manager will drive programs to support safety, quality, and operational excellence at the site. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time repair quotations, direct labor utilization, estimate accuracy, and Warranty. Responsibilities: Requirements: Preferred: Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits! - Drive QRC metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience. - Enforce uncompromising Safety and Quality expectations by holding sit...