Support Engineer

Job description

About Ravio Ravio exists to help companies attract and retain talent by bringing transparency into the opaque world of compensation. We're a modern compensation platform trusted by 1,400+ global companies – including Pipedrive, Wise, and Octopus Energy – providing real-time salary benchmarking, salary bands management, pay gap analysis, and compensation review tooling. Our data is sourced directly from customers' HR systems and covers 100+ roles across 46 countries with 350,000+ live data points. Our core belief is that transparency breeds fairness . Our guiding principles are simple: nothing at Ravio is someone else's problem, it's always day one, and the bar doesn't raise itself. Role Overview: Ravio's Operations team powers our benchmarking ecosystem with defensible data, reliable support, and scalable operations. Within this team, Product Support delivers timely, technical support to customer-facing teams, resolves product issues, and proactively supports emerging features and key processes. As a Tier 2 Support Engineer, you handle complex, high-impact issues that go beyond first-line resolution — including HRIS integration failures and data pipeline behaviour across our GCP in...