ESD Technician III (Senior)

Job description

Overview GovCIO is seeking a motivated, career and customer-oriented ESD Technician III (Senior) to join our team in Doral, FL. Responsibilities: Responsibilities include but are not limited to: - Provide expert-level and strategic technical support to end users, resolving highly complex hardware, software, and network issues that often require in-depth analysis and specialized knowledge - Serve as a primary escalation point for mid and Junior Technicians, providing advanced mentorship, technical guidance, and leadership in resolving challenging incidents - Proactively identify, analyze, and resolve potential systemic problems, implementing long-term solutions to minimize disruptions to critical business operations - Lead the development and maintenance of comprehensive knowledgebase articles, advanced troubleshooting guides, and specialized training materials - Lead and manage small-to-medium-sized projects and initiatives to improve Enterprise Service Desk processes, focusing on efficiency and innovation - Conduct in-depth trend analysis of support requests, identify recurring issues, and recommend strategic solutions to improve service delivery - Demonstrate exceptional communic...