Customer Care Supervisor

Job description

Commitment: Full-time, in person in Gig Harbor, WA. There will be no hybrid or remote consideration given for this position, no exceptions. Please don’t try to convince us otherwise. Compensation: $30/hour + medical/dental/vision, matching 401(k), paid time off, and EOY bonus eligibility Reports To: Customer Care Manager: Travel Requirements: up to 10%: About the Role: At Farmgirl Flowers, customer experience is at the center of everything we do. When someone reaches out to us, it usually means something didn’t go as planned — and how we respond in that moment matters. This is a hands-on leadership role for someone who genuinely enjoys working with people and takes pride in taking care of customers in a thoughtful, human way. You’ll support a small, close-knit Customer Care team, spending time in the queue while also stepping out to handle escalations, answer questions, and help keep things running smoothly throughout the day. You’ll play a key role in setting the tone for how we show up — both for our customers and for each other. Because we’re a small team, this role requires a high level of ownership. There isn’t a lot of hierarchy or hand-holding — you need to be comfortable wo...