Skilled Glazier / Glass Installer

Job description

Roles & Responsibilities: The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process. - Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s) - Upon arrival at customers home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly. - Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site - Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly. - Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applic...