Service Supervisor

Job description

Job Description We are looking for a Service Supervisor to support the delivery of a high-quality field service operation. You will be responsible for coordinating field service activities, supervising Field Service Personnel, and ensuring customer service, safety, and operational standards are met. Key Responsibilities: - Manage and coordinate field service activities, including onsite works, outages, and surveys - Ensure service requests are acknowledged within 24 hours - Promote and enforce health & safety standards, including safety audits - Oversee Field Service Personnel workloads and arrange additional resources when required - Provide technical advice to customers and support service requests by phone and email - Review field service reports and support accurate invoicing - Conduct customer visits to ensure satisfaction and identify new service opportunities - Support forecasting, process improvement, and service planning People & Team Management: - Conduct performance conversations and support team development - Approve timesheets, expenses, and holiday requests - Support recruitment, training, and disciplinary processes About You: - Experience in a field service or engine...