Front Desk Supervisor

Job description

Pay Range: $25.00-$26.00/hour Overview: The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests. Key Duties & Responsibilities: - Greet, register, and assign rooms to guests of hotels. - Verify customers' credit and establish how the customer will pay for the accommodation. - Contact housekeeping or maintenance staff when guests report problems. - Make and confirm reservations. - Issue room keys and escort instructions to bellhops. - Keep records of room availability and guests' accounts, manually or using computers. - Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. - Compute bills, collect payments, and make change for guests. - Record guest comments or complaints, referring customers to managers as necessary....